🚀 From Tickets to Intelligence: ServiceDesk Plus + Azure OpenAI + Power BI

 

Every support ticket in ServiceDesk Plus is more than just a request…

It’s a signal, a piece of data waiting to be transformed into insight.

 

So how do you move from raw tickets ➝ to real-time business intelligence?

That’s where the SDP ↔ Azure OpenAI ↔ Power BI integration comes in.

 

  • 🎫 SDP captures every incident, request, and SLA.
  • 🧠 Azure OpenAI analyzes the text, classifies issues, and even detects customer sentiment.
  • 📊 Power BI turns enriched data into dashboards that tell the bigger story.

 

But here’s the secret ingredient 👇

✨ n8n is the invisible orchestrator.

It connects the dots, moves tickets through AI, enriches them, and streams everything into BI tools — automating the flow end-to-end.

 

The result?

✅ Faster resolutions

✅ Smarter resource allocation

✅ A real-time view of customer experience & IT performance

💡 Check out the diagram below to see how the flow works in action.

#MVP #MVPBuzz #MoamenHany #AlnafithaIT #AI #ITSM #Automation #PowerBI #n8n